AUTO – If you are involved in an auto accident, gather the following information:
» When did the accident occur?
» Where did the accident occur?
» How did the accident happen?
» What other vehicles were involved, including the year, make and model?
» A description of the damage on each vehicle
» The names and contact information of people involved in the accident
» The extent of any injuries to people involved in the accident
» The names and contact information of anyone who witnessed the accident
» The name of the police department that responded and the police report number
HOMEOWNERS – If you have a homeowner’s claim, gather the following information:
» What happened?
» Where is the damaged property?
» How extensive is the damage?
» Are temporary repairs needed?
» If the authorities were contacted, which department responded and what is the report number?
» Your current contact information and the best time to reach you?
In the event of theft, your claims representative will ask you for a list of missing items, along with any receipts for those items. Photographs, videos, owner’s manuals, serial numbers and credit card statements are useful to document personal belongings that may have been damaged or stolen.
Prevent Further Damage
Take the necessary steps to protect yourself and your property from further damage.
» Board up broken windows and doors.
» Cover roof damage with tarps or plywood and remove debris.
» Save all receipts from temporary repairs.
» If possible, place any damaged items in a safe, secure area where they can be inspected later.
» Do not attempt to clean fire or smoke damaged items. Cleaning without the proper equipment can make it worse.